Training Overview

Find out more about the training we offer below, or view our list of upcoming sessions.

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Find out more about the training we offer below, or view our list of upcoming sessions.

Module 1: Effectively Handling Enquiries Part 1

This module is an introduction to handling enquiries, and will cover the following sessions:

Telephone Techniques & Questioning Types
Identifying Customer Needs
What the Caller Hears & Body Language

Suitable for: 

All enquiry handlers
New role/industry starters
Anyone who needs a refresher

Module 2: Effectively Handling Enquiries Part 2

This module is part two in handling enquiries, and looking at how to deal with objections and price resistance from customers, using a range of techniques. Sessions include:

  • Features, Benefits & Buying Motives
  • Objection Handling & Price Resistence

Suitable for: 

  • All enquiry handlers
  • New role/industry starters
  • Anyone who needs a refresher

Module 3: Negotiation

Join us for a half-day course teaching you how to get the best deal for you and the customer by learning the art of negotiation. Sessions include:

  • What kind of negotiator am I?
  • The 4 Stages of Negotiation
  • Closing the Sale

Suitable for: All enquiry handlers

Module 4: Effective Showrounds

This module is an in depth look at the benefits of a customer physically seeing our venues, and understanding the advantages a showround brings. Sessions include:

  • Understand why we do showrounds
  • Best prepare for your showround
  • Deliver an Effective Showround
  • Confidently Close the Sale

Suitable for: 

  • All enquiry handlers
  • New role/industry starters
  • Anyone who needs a refresher

Module 5: The 10 Non Negotiables in Event Sales