Module 2: Effectively Handling Enquiries Part 2 of 2

In this second part of the Effectively Handling Enquiries course we will be focusing on how to deal with objections and price resistance from customers, using a range of different techniques. A necessity for all Enquiry Handlers/ Event Planners new to the role or for those wanting a refresher. There are two sessions in Module 2.

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Features, Benefits & Buying Motives

This session looks at emotional and rational reasons for buying and examples of features and benefits, along with bridging statements to ensure your venue stands out from the competition.

Topic Breakdown:

  • Features & Benefits
  • Buying Motives

Date: Thursday 24th of November @ 10AM

Location: Teams

Duration: 45 mins

Effectively Handling Enquiries- Part 2 of 2- Face to Face Training

A face to face training course being held at Parklands, Birmingham which covers all parts of the above topics in detail. If you have completed the above online courses you do not need to attend this course.

Topic Breakdown:

  • Features, Benefits & Buying Motives
  • Objection Handling & Price Resistance

Date: Friday 25th November 2022 @ 10AM

Location: Parklands, Birmingham

Duration: 2.5 hours 

Objection Handling & Price Resistance

A look at discovering different ways of handling objections from customers, why we get objections and how best to deal with them.

 

Topic Breakdown:

  • Objection Handling
  • ERIC
  • Price Resistance
  • Value Proposition

Date: Friday 2nd December @ 10AM

Location: Teams

Duration: 45 mins

Effectively Handling Enquiries- Part 2 of 2- Face to Face Training

A face to face training course being held at Parklands, Birmingham which covers all parts of the above topics in detail. If you have completed the above online courses you do not need to attend this course.

Topic Breakdown:

  • Features, Benefits & Buying Motives
  • Objection Handling & Price Resistance

Date: Thursday 2nd March 2023 @ 10AM

Location: Parklands, Birmingham

Duration: 2.5 hours