Module 1: Effectively Handling Enquiries Part 1 of 2

Join us for an introduction to telephone enquiry handling and how to gain information from customers in order to win their business and stand out from our competitors. This course is suitable for all Enquiry Handlers and Event Planners, particularly useful to those new to the role/ industry or for those that need a refresher. There are 2 sessions in Module 1.

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Telephone Techniques & Identifying Customer Needs

This session will cover the 7 stages of an enquiry, from the call introduction, and best handling techniques to ending the call with the right result. Learn how to ask the right questions to gain insight into a customer's event

Topic Breakdown:

  • What is Enquiry Handling?
  • Telephone Techniques
  • Questioning Types: Open & Closed
  • Identifying Customer Needs
  • Digging Questions

Date: Tuesday 29th of November 2022 @ 2PM

Location: Teams

Duration: 1 hour

Effectively Handling Enquiries - Part 1 of 2 - Face 2 Face Training

A face to face training course being held at Parklands, Birmingham which covers all parts of above topics in detail. If you have completed the above online Teams courses you do not need to attend this course.

Topic Breakdown:

  • Telephone techniques & Questioning Types
  • Identifying Customer Needs
  • What the Caller Hears and Body Language

Date: Thursday 1st December 2022 @ 10AM

Location: Parklands, Birmingham

Duration: 2.5 hours 

Effectively Handling Enquiries - Part 1 of 2 - Face 2 Face Training

A face to face training course being held at Parklands, Birmingham which covers all parts of above topics in detail. If you have completed the above online teams courses you do not need to attend this course.

Topic Breakdown:

  • Telephone techniques & Questioning Types
  • Identifying Customer Needs
  • What the Caller Hears and Body Language

Date: Thursday 2nd February 2023 @ 10AM

Location: Parklands, Birmingham

Duration: 2.5 hours