Effectively Handling Enquiries- Beginners

Join us for an introduction to telephone enquiry handling and how to gain information from customers in order to win their business and stand out from our competitors. This course is suitable for all Enquiry Handlers and Event Planners, particularly useful to those new to the role/ industry or for those that need a refresher. Meet with the LVP team by joining us at Parklands, Birmingham for face 2 face training. Alternatively sign up for the same course via Teams, dates below:

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Effectively Handling Enquiries- Beginners- Telephone Techniques & Questioning Types (via Teams)

Covering the 7 stages of an enquiry, from the call introduction, best handling techniques to ending the call with the right result. Learn how to ask the right questions to gain insight in to a customer's event.

Topic Breakdown:

Telephone Techniques 

Fact Gathering & Identify Customer Needs 

Date: Friday 24th November 2023 @ 10am

Location: via Teams

Duration: 1 hour

Effectively Handling Enquiries -Beginners- What the Caller Hears (Via Teams)

The final part of this course delves in to looking at how the caller hears much more than the words being said and how body language plays a major part in influencing a customer's decision. We'll look at the most appropriate means of ensuring the customer has a positive experience from start to finish and share some top tips!

Topic Breakdown:

What the Caller Hears

Body Language (on the phone)

Top Tips

Date: Friday 1st December 2023 @ 10am

Location: Via Teams

Duration: 1 hour

 

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