Effectively Handling Enquiries- Beginners

Join us for an introduction to telephone enquiry handling and how to gain information from customers in order to win their business and stand out from our competitors. This course is suitable for all Enquiry Handlers and Event Planners, particularly useful to those new to the role/ industry or for those that need a refresher.

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Effectively Handling Enquiries- Beginners- Telephone Techniques & Questioning Types (via Teams)

Covering the 7 stages of an enquiry, from the call introduction, best handling techniques to ending the call with the right result. Learn how to ask the right questions to gain insight in to a customer's event.

Topic Breakdown:

Telephone Techniques 

Fact Gathering & Identify Customer Needs 

Date: Monday 11th November 2024 @ 10am

Location: via Teams

Duration: 1 hour

Effectively Handling Enquiries -Beginners- What the Caller Hears (Via Teams)

The final part of this course delves in to looking at how the caller hears much more than the words being said and how body language plays a major part in influencing a customer's decision. We'll look at the most appropriate means of ensuring the customer has a positive experience from start to finish and share some top tips!

Topic Breakdown:

What the Caller Hears

Body Language (on the phone)

Top Tips

Date: Monday 18th November 2024 @ 10am

Location: Via Teams

Duration: 1 hour

 

Sign Up To Both Sessions Here