Training

Below are the current training courses which are available in 2 formats. Each complete course is available once a month via face to face training. Alternatively join our weekly Teams sessions where the modules are broken down in to handy bite size segments. More modules and dates will be added on a continuous basis, please save this page so as you can regularly keep a track of new training opportunities.

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Module 1: Effectively Handling Enquiries Part 1

Join us for an introduction to telephone enquiry handling and how to gain information from customers in order to win their business and stand out from our competitors.

If you sign up for the complete module course at Parklands, you do no need to do the teams modules as well 

  • SENT OUT 02

    Tuesday 29th November 2022

    Telephone Techniques, questioning Types & Identifying Customer's Needs — 2pm via Teams

  • SENT OUT 03

    Thursday 1st December 2022

    The Complete Module 1 course — 10am-12:30pm at Parklands, Birmingham.

  • SENT OUT 03

    Thursday 2nd February 2023

    The Complete Module 1 course — 10am-12:30pm at Parklands, Birmingham.

Module 2: Effectively Handling Enquiries Part 2

In this module we'll look at customers' different reasons for buying as well as how to deal with objections and price resistance, using a range of techniques.

If you sign up for the complete module course at Parklands, you do no need to do the teams modules as well 

 

  • SENT OUT 02

    Thursday 24th November 2022

    Features, Benefits & Buying Motives — 10am via Teams 

  • SENT OUT 03

    Friday 25th November 2022

    The Complete Module 2 course — 10am-12:30pm at Parklands, Birmingham

  • SENT OUT 02

    Friday 2nd December 2022

    Objection Handling & Price Resistance — 10am via Teams

  • SENT OUT 03

    Thursday 2nd March 2023

    The Complete Module 2 course — 10am-12:30pm at Parklands, Birmingham

Module 3: Negotiation

Join us for an interactive course showing how to get the best deal for you and the customer by learning the art of negotiation

If you sign up for the complete module course at Parklands, you do no need to do the teams modules as well 

  • SENT OUT 03

    Wednesday 7th December 2022

    The Complete Module 3 course — 10am - 12:30pm at Parklands, Birmingham 

  • SENT OUT 02

    Friday 9th December 2022

    What is negotiation and why do we negotiate? — 10am via Teams

  • SENT OUT 02

    Friday 16th December 2022

    What kind of negotiator am I? — 10am via Teams

  • SENT OUT 02

    Friday 13th January 2023

    The 4 Stages of Negotiation- 10am via Teams

  • SENT OUT 02

    Friday 20th January 2023

    Closing the Sale - 10am via Teams 

Module 4: Effective Showrounds

A complete guide to doing the best showround to sell both yourself and your venue so you're best in class!

If you sign up for the complete module course at Parklands, you do no need to do the teams modules as well 

 

  • SENT OUT 03

    Thursday 12th January 2023

    The Complete Module 4 course- 10am-12:30pm at Parklands, Birmingham.

  • SENT OUT 02

    Friday 27th January 2023

    Understand why we do showrounds — 10am via Teams

  • SENT OUT 02

    Thursday 9th February 2023

    Best preparation for your showround — 10am via Teams

  • SENT OUT 02

    Thursday 16th February 2023

    Deliver an effective showround — 10am via Teams

  • SENT OUT 02

    Thursday 23rd February 2023

    Confidently closing the sale- 10am via Teams

Module 5: The 10 Non Negotiables in Event Sales

An in depth look at how you can improve your event conversion rate by using the 10 golden rules 

If you sign up for the complete module course at Parklands, you do no need to do the teams modules as well 

  • SENT OUT 02

    Thursday 9th March 2023

    Response Times, Needs Analysis, Turndowns- 10am via Teams

  • SENT OUT 02

    Thursday 16th March 2023

    Selling, Negotiate, Proposals- 10am via Teams

  • SENT OUT 02

    Thursday 23rd March 2023

    Chase call, contract issue, post event de-brief, face to face- 10am via Teams

  • SENT OUT 03

    Thursday 30th March 2023

    The Complete Module 5 course- 10am-12:30pm at Parklands, Birmingham.