With Covid restrictions easing, we know it can be hard to keep track of what event types can go ahead and what the different rules are. To help you navigate the uncertainty, we’ve put together a list of COVID-19 FAQs to give you some information on the questions we’ve been asked the most. We’ll be updating this page in line with any changes to Government advice and will always ensure that we’re doing everything we can to keep you informed and ensure your events are as safe as possible.

Are your venues open?

All of our venues are open for all types of events including conferences, exhibitions, trade shows, charity auctions and private dining events such as charity or gala dinners and awards ceremonies.

Will there still be social distancing in place at your venue?

In line with Government guidance, the social distancing rule no longer applies, meaning there are no restrictions on numbers, except the physical capacity of the room, of people attending your event or wedding. However, if you would prefer a social distanced layout for your event just let us know when you make your enquiry.

Will you still have Covid secure measures in your venues?

For the ongoing safety and comfort of everyone our venues will continue to operate as a minimum:

  • Increased frequency of cleaning activities.
  • Sanitising stations will remain located around the venue and are available for everyone to use.

Will I have to wear a face covering?

It’s up to you. There is no legal obligation to wear a face covering, although the Government guidance advises you to wear a face covering where you come into contact with people you don’t normally meet in enclosed places.

Will your venue staff be wearing PPE?

In line with Government guidance, the wearing of face coverings or other PPE, relating to Covid-19, is no longer required. However, we recommend that our teams do continue to wear appropriate PPE when working in close contact with other employees or guests.

Will your staff still be tested for Coronavirus?

Until further notice, for everyone's safety, many of our venue team members will complete lateral flow tests, each week.

Do I have to present a Covid certificate to enter your venues?

At present, there will be no Covid certificate required as a condition of entry to our venues. However, event organisers may decide to operate a different policy, please contact them for more information prior to your arrival.

Please note, future Covid certification changes are subject to the latest Government guidance.

Do I have to check-in with the NHS Track & Trace app?

In line with Government guidance, there is now no requirement to check-in to the venue with the NHS Track & Trace app. However, we strongly advise you continue to use this service to help keep everyone safe.

What if Government Covid restrictions return & I need to cancel my event?

We understand everyone’s event and cancellation circumstance is different so please get in touch with us to discuss further.

If the venue has to close temporarily due to Coronavirus, will I get a full refund?

Yes of course, but we ask you get in touch with us to arrange this for you.


Didn’t find the answer to your question? Please don't hesitate to contact us.