‘World-class’ service with a smile

The Science Museum and National Railway Museum in York, earn prestigious international accreditation

Lime Venue Portfolio venues, The Science Museum and National Railway Museum in York, have become the first national museums to receive the esteemed ‘World Class Service’ accreditation.

After devising an extremely rigorous set of standards, each museum was externally audited on all aspects of its service environment and the level of service provided to both business and consumer customers. The Museum’s corporate and private events department were monitored on every stage of the event enquiry process. From reaction times and the essential research questions asked, to the relevance of information subsequently provided and the professional manner of the person handling the call; every detail was meticulously assessed to ensure that all customers were receiving exemplary service of an internationally acclaimed standard.

What this means

Achieving the World Class Service accreditation is a huge testament to the commitment our venues have to their customers. For corporate clients, this accreditation provides a professionalism and service guarantee that, during these challenging times, is imperative to ensuring expectations are exceeded and long-term relationships are maintained.

What is World Class Service

World Class Service is an employer driven initiative dedicated to helping companies in the lifestyle sector to deliver outstanding service. Focusing on the five key areas of service performance; reliability, responsiveness, assurance, empathy and tangibles, we work with our clients to help their teams develop simple, clearly written standards based on international best practice and provide implementation training and support. We promote best practice and work with our subscribers to help make the customer experience comfortable and a delight.

For further information, visit www.worldclassservice.co.uk

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